Reservations may be booked 24 hours a day, 7 days a week and 365 days a year. Reservations, changes or cancellations may be made through http://www.washingtondc-limousineservice.com or by calling our reservations department at (703) 635 - 4247.
Airlines routinely suggest that you arrive at the airport at least two hours before your flight. If we are meeting you at the airport, there are two options:
After you claim your baggage, please call us immediately at 703-635-4247, then proceed to the designated area. Your reserved vehicle will be in the airport's waiting area and will arrive momentarily. There is no additional charge for curbside pick-ups.
Domestic Baggage-Claim Meet
Arrangements for this service must be made in advance. The chauffeur will meet you at the baggage claim area with a sign displaying your name. An additional charge will apply for the domestic baggage-claim meet.
Grace Periods and Wait Time
If you do not see your chauffeur, DO NOT LEAVE. In the event of a mix-up (which would include last-minute gate changes, incorrect information on the terminal "arrivals" monitor, or the terminal parking lot is full or closed), please contact us immediately at 703-635-4247. You will be held responsible if you do not inform us about your travel status which will result in "no show" charges to your account or credit card.
Domestic Flight Grace Period and Wait Time
A 30-minute grace period is allowed following the flight arrival time which is posted on the airline web site or the airline information monitor. Wait time will be charged in 15-minute increments once the grace period has elapsed. If you need your chauffeur to wait more than 45 minutes, please contact us immediately during this 30-minute grace period. Our chauffeurs are instructed not to wait for more than 45 minutes if contact between you and your chauffeur has not been made.
If you fail to contact us within that time period, your account will be charged the full amount that would be due plus one-hour wait time.
International Flight Grace Period and Wait Time:
A 45-minute grace period is allowed following the flight arrival time which is posted on the airline web site or the airline information board. Wait time will be charged per 15-minute increments once the grace period has elapsed. If you need your chauffeur to wait more than one hour, please contact us immediately during this 30-minute grace period. Our chauffeurs are instructed not to wait for more than one hour if contact between you and your chauffeur has not been made.
If you fail to contact us within that time period, your account will be charged the full amount that would be due plus one hour wait time.
If you need to cancel a reservation and you provide us with at least 2 hours advance notice of your cancellation for reservations within the U.S.A. or, 24 hours advance notice for international reservations, during our normal business hours, your account will not be charged.
If you cancel your reservation within 2 hours for reservations within the U.S.A. or, within 24 hours for international reservations, of the scheduled pick-up, a cancellation fee equal to the total trip rate, including gratuity, will be charged to your account or credit card. We are not responsible for passenger flights which are missed, cancelled, diverted, delayed or any other incident that results in failure to comply with the required cancellation policy.
Agreement & Liability
The following items are a part of our Agreement and Liability Policy:
It is agreed that there will be no smoking or consumption of illegal drugs in Washington DC Limousine Services vehicles. Anyone who smokes will be subject to a $100 charge and asked to extinguish the cigarette/cigar/pipe. The chauffeur is authorized to terminate this agreement if our "no smoking" policy is ignored. No refunds will be given.
Drug use is not tolerated under any circumstances. The chauffeur is authorized to terminate this agreement if there is drug use in the vehicle. No refunds will be given.
It is agreed that the passenger capacity of your reserved vehicle shall not be exceeded.
In case of any misconduct by you or a member of your party, the chauffeur is authorized to terminate this agreement without any refunds.
It is agreed that Washington DC Limousine Services will not be held responsible or liable for any personal or material damages arising from the conduct of any member of your party.
Client is responsible for any damages committed to any vehicles, by any member of your party during service, either willfully or accidentally. Any actions that cause damage to Washington DC Limousine Services vehicle(s), include loss or theft of property, can result in an extra charge. Client will be responsible for full payment of any overtime charges beyond the original agreement.
We are not responsible for delays or inconveniences due to unknown or unforeseen mechanical failures or situations deemed as "Acts of God."
There are charges for cleaning vomit.
There will be no "popping out" of the sun roof. If any member of your party is a minor, the sunroof will remain locked, and a parent's telephone number must be given to the chauffeur prior to the ride.
State laws require that all passengers use a seat belt. We strongly urge all passengers to abide by this law. Any member of your party who is a minor MUST use a seat belt or if the minor is under 40 pounds MUST be restrained in an approved child seat. Furnishing the child seat and buckling said seat into Washington DC Limousine Services vehicle is the responsibility of the parent of guardian accompanying the minor.
We will provide a car seat at very nominal rate. Arrangements must be made prior to pick-up.